DA’JIONNEL OFFICIAL STORE POLICIES
Thank you for supporting Da’jionnel and shopping the official store. Please review the following policies before completing your purchase.
ORDER PROCESSING & FULFILLMENT
Many products available through the Da’jionnel Official Store are made to order. This means your merchandise may not begin production until after your order has been placed.
Different product types may be produced and shipped from different fulfillment facilities.
Because of this, orders containing multiple products may arrive in separate packages, on different dates, and with separate tracking information.
Receiving one part of your order does not necessarily mean the remaining items are missing.
APPAREL & MERCHANDISE
Select apparel, accessories, and merchandise are produced on demand.
Please allow time for your merchandise to be produced before it ships. Production and delivery times may vary depending on the item, order volume, destination, and shipping method.
For select apparel items, please allow approximately 10–17 business days for production and delivery under typical circumstances.
Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, holidays, weather, production volume, or other circumstances outside of our control.
CDs & VINYL RECORDS
CDs and vinyl records are manufactured on demand and may have different production and delivery timelines from apparel and other merchandise.
Physical music products may also ship separately from other products in the same purchase.
Please review any estimated production or delivery information provided during the ordering process.
SHIPPING
Shipping costs are calculated based on the products included in your order and the destination.
Orders containing different types of merchandise may require separate shipments.
Once an order has shipped, delivery times are determined by the applicable shipping carrier and destination.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
- Name
- Street address
- Apartment or unit number
- City
- State
- ZIP/postal code
- Country
If you notice an error after placing your order, please contact us as soon as possible.
Address changes cannot be guaranteed after an order has entered production or fulfillment.
We cannot guarantee replacement or reimbursement for orders delivered incorrectly due to inaccurate shipping information provided by the customer.
MULTIPLE & SEPARATE SHIPMENTS
Your order may arrive in more than one package.
Products may:
- Ship from different locations
- Arrive on different dates
- Use different shipping carriers
- Have separate tracking numbers
- Have different production times
If you receive only part of your order, please check your available tracking information and allow additional time for the remaining products.
SIZING
Please carefully review the size chart and product information before ordering apparel.
Because many products are made specifically for each order, we cannot guarantee returns or exchanges when a customer selects the incorrect size, color, or product.
RETURNS & EXCHANGES
Due to the made-to-order nature of many products, all sales are generally final except where otherwise required by law or when an eligible product issue occurs.
Returns and exchanges for buyer’s remorse, incorrect size selection, or ordering the wrong color or product may not be available.
If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us so the issue can be reviewed.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive merchandise that is damaged, defective, or incorrect, please contact us promptly after delivery.
Please provide:
- Your order number
- The email address used to place the order
- A description of the issue
- Clear photographs showing the item and the issue
- Photographs of the packaging when relevant
We will review your request and determine the appropriate resolution based on the circumstances of the order.
Please keep the product and original packaging until your request has been reviewed.
PHYSICAL MUSIC ISSUES
If a CD or vinyl record arrives damaged, defective, or incorrect, please contact us with your order information and clear photographs of the product and packaging.
Minor variations that occur naturally during manufacturing, printing, packaging, or production may not necessarily qualify as defects.
ORDER CANCELLATIONS & CHANGES
Orders may enter production shortly after they are placed.
If you need to request a cancellation or change, please contact us as soon as possible.
We cannot guarantee cancellations, size changes, color changes, address changes, or other modifications once an order has entered production or fulfillment.
LOST OR DELAYED PACKAGES
Shipping delays can occasionally occur after an order leaves the fulfillment facility.
If tracking shows that your package is still in transit, please allow additional time for the carrier to complete delivery.
If tracking shows your package as delivered but you cannot locate it, please check:
- Around the delivery location
- With members of your household
- With neighbors
- With your apartment/building management, if applicable
- With the shipping carrier
If you still cannot locate your package, contact us with your order information so the situation can be reviewed.
TRACKING
Tracking information will be provided when available after your order ships.
Please allow time after receiving a shipping notification for the carrier’s tracking system to update.
Orders shipped separately may receive multiple tracking numbers.
INTERNATIONAL ORDERS
If international shipping is available, delivery times may be longer due to international transportation and customs processing.
Depending on the destination, customs duties, import taxes, VAT, brokerage charges, or other fees may apply.
Unless otherwise indicated during checkout, fees assessed by the destination country may be the responsibility of the recipient.
International delivery estimates are not guaranteed.
REFUNDS
When a refund is approved, it will generally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original shipping charges may be non-refundable except where required by law or when otherwise approved due to an eligible order issue.
CONTACT US
If you have a question or problem with an order, please contact us using the contact information provided on the official Da’jionnel website.
For order-related questions, please include your order number and the email address used at checkout so we can locate your purchase.
POLICY UPDATES
These policies may be updated periodically as products, shipping methods, fulfillment processes, and store operations change.
By completing a purchase through the Da’jionnel Official Store, you acknowledge that you have reviewed the applicable product information and these store policies.