SHIPPING & RETURNS

Last updated: September 1, 2026

MADE-TO-ORDER PRODUCTS

Most products sold through DaJionnelMusic.com are made specifically after an order is placed. Production and delivery times may vary depending on the product and destination.

Delivery estimates displayed during checkout or provided through tracking are estimates and are not guaranteed. Tracking information will be sent when available.

CDS AND VINYL

CDs and vinyl records are made to order and may be purchased through an external storefront. Orders completed through that storefront are subject to the shipping, return, refund, and customer-service policies displayed during purchase.

WORLDWIDE SHIPPING

Products may be available for worldwide shipping. Available destinations, shipping methods, and prices depend on the product and customer’s location.

International orders may experience customs delays. Customers are responsible for customs duties, import taxes, or additional charges required by their country unless stated otherwise during checkout.

SHIPPING ADDRESSES

Please review your shipping address carefully before placing an order. Contact bookdajionnel@gmail.com immediately if an address needs to be corrected.

An address may not be changed after an order enters production or ships. Customers may be responsible for reshipping costs when they provide an incorrect or incomplete address or fail to claim a package.

RETURNS AND EXCHANGES

Because products are made to order, we do not accept returns, refunds, or exchanges due to:

• Ordering the wrong size or color  
• Changing your mind  
• Buyer’s remorse  
• Providing an incorrect or incomplete shipping address

Please review all product descriptions and size charts before ordering.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, defective, misprinted, or incorrect, email bookdajionnel@gmail.com within seven days of delivery.

Please include:

• Your full name and order number  
• A description of the problem  
• Clear photographs showing the entire item and issue  
• A photograph of the packaging and shipping label when applicable

Approved claims may qualify for a replacement or refund. Do not mail an item back unless return instructions are provided.

LOST OR DELAYED PACKAGES

Carrier delays do not automatically qualify for a refund. If tracking has not updated for an extended period or an order has not arrived by its estimated delivery date, contact dajionnel@gmail.com.

Orders believed to be lost in transit must be reported no later than 30 days after the estimated delivery date.

If tracking shows that a package was delivered, please check with household members, neighbors, the shipping carrier, and your local post office. Packages marked as delivered may not qualify for a free replacement.

CONTACT

For orders placed directly through DaJionnelMusic.com:

dajionnel@gmail.com

For an order completed through an external storefront, use the customer-support information included in your order-confirmation email.